This statement of privacy applies to techliverescue.com website and its products and services. In order to avail our products and services, you share your information with us. We have tremendous value and concern for your privacy and security hence the information and data collected through our website and other means of communication are highly confidential. This privacy statement describes the practices and procedures of collecting information, its utility and protection by Tech Live Rescue. You acknowledge and agree to the terms of this privacy statement, by using this website techliverescue.com.
1. COLLECTION & UTILIZATION OF INFORMATION
In order to provide the best solutions and services, Tech Live Rescue collects many pieces of information in several ways such as website, web forms, email and over the phone, in no way Tech Live Rescue will sell or rent such crucial information to others in ways different from what is laid down in this policy.
1.1 Personal Information:
Tech Live Rescue seeks your personal information for the purpose of identification and communication. In order to use or avail our services, you must register with us by using our web registration form or over the phone. During the registration the user is required to provide the user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). We may use your information to communicate with you regarding your account and service updates. Such as Service and Subscription details, Renewals or Re-registration notifications, Special offers, Feedback and Surveys for service improvements.
1.2 Financial Information:
Tech Live Rescue seeks financial information such as debit/credit card information only in order to facilitate the process of payments for the products or services opted by the customers. While processing a payment transaction for product or services, Tech Live Rescue will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete a customer's payment processing. Tech Live Rescue may use a third party to process and verify debit/credit cards for billing purposes, which requires us to share card holder’s name, card number, expiration and billing information with debit/credit payment processing company.
2. TECHNICAL INFORMATION
2.1 Subscriber’s Devices & Equipments:
Tech Live Rescue may also seek a set of information related to your Network and devices. The information may include the date of purchase, type, identification number such as( product number, serial number and MAC address) of your Network, software or device attached to it, make and model of your computer and/or any computer hardware, attached to it, condition of the computer, system, registry data about software installations and hardware configurations, and error tracking files. Tech Live Rescue generally collects such pieces of information to render the best solutions and services within given TAT for resolution.
2.2 Diagnostic Tool and Application:
2.5 Cookies, Browsers & Log Files:
Tech Live Rescue uses IP addresses to analyze market trends, administer our website, track user movement, and gather broad demographic information for aggregate use. IP address helps authenticating your identity for making online purchase and ensures the security of your interaction with the website.
2.6 Sharing Of Information:
Tech Live Rescue will share aggregated demographic information with our partners and advertisers. This is usually not related to any personal information that can identify any individual person, unless specifically required to do so.
2.7 Children´s Online Policy:
No part of our website is designed or structured to attract anyone under the age of 13. Consistent with the Children's Online privacy Protection Act, we do not collect or maintain information at our website or sell products or services to those who actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.
2.8 Surveys & Contests:
Tech Live Rescue sends requests information to users time-to-time via surveys or contests. User participation in these surveys or contests is voluntary and the user therefore has a spontaneous choice to participate or not. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information is used for the purpose of monitoring or improving the use and satisfaction of our services. Contact information is used to notify the winners and award prizes
Tech Live Rescue takes every precaution to safe guard and protect the information of customers. When the user submits sensitive information via the website, the user information is protected both on-line and off-line. While registering online users enter sensitive financial information (such as debit/credit card number), the information is encrypted and is protected with the best of the encryption software. Tech Live Rescue secure payment and registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer get a lock, as opposed to un-lock sign, or open, when user is just 'surfing'.
We use encryption to protect sensitive information online; we also do everything, which is in our hands to safe guard and protect user-information off-line. All of our user’s information, not only the above mentioned sensitive information, is restricted to our offices but also our employees who need the information to perform a specific job(for example, our customer service or billing representatives) are granted access to personal information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to user information.
Furthermore, All employees are kept updated about our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.
4. SUPPLEMENTARY INFORMATION
In order to properly fulfill obligation towards our customers, it is necessary for us to supplement the information we receive with information from Third party sources. For example, to determine the creditworthiness of our customer, we may use their name or other related information to request a credit report. Once we determine the creditworthiness of our customers, such documents are destroyed..
4.1 Rectification & Update of Personal Information:
If the customer personally identifiable information changes (such as user zip code), or the customer no longer desire the Service, then we will endeavor to provide a way to correct, update or remove personal data of the customer provided to us.