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AN OVERVIEW

Tech Live Rescue, Inc. has always been prompt and responsive enough towards refunds requests with its customer friendly, flexible and healthy Refund Policy that entitles our customers to get a refund from us as per our below mentioned Refund Policy.


REFUND AND CANCELLATION OF SERVICES

You may cancel the Services at any time by providing Tech Live Rescue, Inc. with a notice of your intent to cancel your services by sending a mail to bill@techliverescue.com .
You acknowledge that the cancellation will be effective from the beginning of the next month after you provide notification to Tech Live Rescue, Inc. via the e-mail.

Tech Live Rescue, Inc. will provide you with email confirmation of both your request to cancel Services and the actual cancellation of Services.
If you do not receive a confirmation of your request to cancel after sending an email or if you do not receive a confirmation of Service cancellation, you must notify Tech Live Rescue, Inc. by sending an email to bill@techliverescue.com or contacting Tech Live Rescue, Inc. Customer Care by telephone.


1.1 Refund : "We Never Say No To Refund"

You will receive refund or partial refund or any credits for any charges already billed to your account in proportion to the amount of time left in your consulting subscription period. The time left in your account would be calculated to the nearest month left in your service period. For example if you have a 1 year consultingsubscription and you chose to cancel the subscription in the third month of service you would receive a refund for the nine months left in your service. A minimum of $99.99 would be deducted from each consulting subscription at the time of cancellation. For this you would be required to send a mail to bill@techliverescue.com stating your name, details of the plan and the reason for seeking a refund. We would revert to you within 3 business days on details of your refund.

There would be no refunds for incident based consulting plans if at least one of your IT related issues was successfully resolved through our engineers consultation and the resolution was confirmed by you via email or phone.



1.2 Money Back Guarantee:

(i) Customers are entitled to receive 100% money back in case of "No Resolution after consultation", that can be claimed within 3 days from the date of purchase.


1.3 Disputes & Chargebacks:

Tech Live Rescue, Inc. believes in maintaining a healthy and flexible refund policy, Hence we always encourage our customers to approach us first to get it solved rather than disputing through their card issuer or banks. In case of any billing discrepancy or disputes pertaining to payments, Please call our billing department @ 1-800-433-1782 or send an email to bill@techliverescue.com

Please Note: In case you have availed our services and still file a chargeback, your account would become ineligible to receive a refund from us and there may be certain penalty would be levied to you.

For further queries and concerns about our Refund Policy, Do write us at bill@techliverescue.com or reach us @ 1-800-433-1782

Customer Care :  1 800 433 1782  Toll Free   | United States & Canada